Return and Exchange Policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What is the Return Policy??
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
- All returns are subject to a 15% restocking and return shipping charges
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Opened or Used Items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date. It will be replaced at no charge to you.
Can the items be exchanged?
We allow the exchange of purchased items. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. We will send the lowest cost shipping label available.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any questions regarding returns or refunds, reach out to us.