HME Medical SHop
Frequently Asked Questions
Do I need insurance or a prescription to order?
No. You can purchase directly without insurance approval or prescriptions for most products.
How can I get help choosing the right product?
Yes, feel free to chat, email, or call us with any questions.
How long will it take for my order to arrive?
Most orders ship from our Georgia warehouse and arrive with our Free Shipping method in 3-4 days. Check our Our Shipping FAQ for an estimate for you.
What payment methods are accepted?
We accept all Credit and Debit Cards, Apple Pay, Google Pay, and PayPal. All FSA/HSA cars are also accepted!
How do I track my order?
We will email you the tracking number and send you updates as your order gets closer to you!
Which shipping carriers do you use?
All of our orders, with the exception of uStep Specialty Walkers, ship FedEx.
Can I return an item if it’s not suitable or defective?
Yes, we offer a hassle free Return Process, though do charge a small restocking fee of 15%.
What if my product arrives damaged or wrong?
If the item is damaged, arrives late, or the wrong item is shipped we will offer a no charge return or replacement.